Return & Refund Policy

We want you to be fully satisfied with your Markhor Blade Works purchase. Please read our return and refund terms below.

1. Return Window
   You may request a return within 14 days of the delivery date, provided the item is unused, undamaged, and in its original packaging with all included accessories (such as sheaths or boxes).
2. Non-Returnable Items
   The following items are not eligible for return unless damaged or defective on arrival:

• Custom, engraved, or personalized orders
• Items that show signs of use, sharpening, or alteration
• Items returned without original packaging

3. Damaged or Defective Items
   If your item arrives damaged or defective, contact us within 7 days of delivery at info@markhorbladeworks.com with:

• Your order number
• Clear photos of the item and the packaging it arrived in

We will arrange a replacement or refund at no additional cost to you once the issue is verified.

4. How to Start a Return
   Email info@markhorbladeworks.com with your order number and the reason for your return. We will respond with instructions and a return address.
5. Return Shipping Costs

• If the return is due to our error (wrong item, defective item, damaged in transit): we will cover return shipping.
• If the return is due to a change of mind or other reasons not related to our error: the buyer is responsible for return shipping costs, including any international shipping fees.
• Original shipping charges are non-refundable.

6. Customs and Duties on Returns
   Any customs duties, import taxes, or fees paid on the original shipment are non-refundable. The buyer is responsible for any charges related to returning the item across international borders.
7. Refund Process
   Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear.
8. Exchanges
   If you would like a different item instead of a refund, contact us at info@markhorbladeworks.com. Exchanges are subject to product availability, and any price difference will be charged or refunded accordingly.
9. Late or Missing Refunds
   If you haven’t received a refund after the timeframe above, first check with your bank or card provider, as processing times vary. If you still have concerns, contact us at info@markhorbladeworks.com.

Contact Us
Email: info@markhorbladeworks.com
Website: markhorbladeworks.com

Last updated: [September, 2026]